INFORMATION TECHNOLOGY IN WATER AND WASTEWATER UTILITIES

The purpose of this Manual of Practice is to provide an overview of information technology (IT) within water and wastewater utilities. IT plays an important role in the management of utilities, and IT systems are used in almost every aspect of a utility.
Efforts to implement IT solutions in utilities and execute IT projects have not
gone without their share of challenges and difficulties. It would be impossible to prepare a document that would include all of the information necessary to eliminate the inherent risks that are part of applying IT to a utility. It is a vast technical area; even leading IT professionals and visionaries in this field often struggle with, and are bewildered by, this rapidly evolving technology. The authors of this manual focused on creating a useful and practical summary from an enormous body of information, with the goal of including only content that is most practical to a utility professional.